For travel agents & trade partners

Your partner
in flying Africa

Policies, compliance tools, servicing support, NDC connectivity and marketing resources — everything your agency needs to sell and service RwandAir.

Register your agency
100+
Destinations across Africa & beyond
30+
BSP markets supported
NDC
Certified aggregator connectivity
24h
Trade support response SLA
Why partner with us

Built for agency success

RwandAir connects your clients across Africa and the world from Kigali — with competitive fares, modern servicing tools, and a committed trade team.

Fast, reliable servicing
Waiver, refund, and name correction requests handled via structured forms with tracked SLAs — no more chasing by email.
Clear, current policies
All compliance documents in one place — versioned, dated, and always up to date. Know exactly where you stand on ADMs and bookings.
NDC-ready distribution
Access richer content — branded fares, ancillaries, and seat maps — through certified NDC aggregators including Amadeus and Travelport.
Products, fares & distribution

What you can sell

Full fare family and ancillary detail is available in the agent portal. Here is an overview of RwandAir's product range.

Fare families
Economy and Business class fare families with clear change, refund and baggage rules. Fare note guidance available to credentialed agents.
Economy LightEconomy FlexBusiness
Ancillary products
Sell the full ancillary range through GDS or NDC. Extra baggage, seat selection, lounge access and meals issued as EMDs through BSP.
Extra baggageSeat selectionLounge accessMeal pre-order
Corporate travel programme
Competitive agreements for accounts with regular travel needs. Negotiated fares, flexible conditions and dedicated account management support.
Negotiated faresFlexible conditionsAccount reporting
Fare note guidance
Avoid ADMs by applying fare rules correctly. Clear ticketing deadlines, minimum stays, stopover and rerouting rules — all in the policy library.
Ticketing deadlinesRerouting rulesStopover rules
Full fare families, EMD guides and corporate programme terms are available in the agent portal. Log in to access →
Compliance & documentation

Agency policies

Full policy documents are available to registered agents after login. Current versions and recent updates are listed below.

RwandAir ADM Policy 2026
Adm policy · Updated 23 Jun 2026
Preview locked
Booking Integrity Policy
Booking integrity · Updated 23 Jun 2026
Preview locked
Ticketing & Servicing Policy
Ticketing servicing · Updated 23 Jun 2026
Preview locked
Refund & Reissue Guidelines
Refund reissue · Updated 23 Jun 2026
Preview locked
Card Acceptance & Payment Compliance
Card payment · Updated 23 Jun 2026
Preview locked
BSP & Settlement Guidelines
Bsp settlement · Updated 23 Jun 2026
Preview locked
Policy documents are available to credentialed agents. Log in to download →  ·  Not registered? Apply for access →
Modern distribution

NDC connectivity

Connect via certified aggregators to access RwandAir's richest content — branded fares, ancillaries, and real-time availability.

1. Check eligibility

Confirm your agency has an NDC-capable platform or aggregator connection — Amadeus, Travelport, or a certified independent aggregator.

2. Register with eCommerce

Contact the RwandAir NDC team to begin onboarding. Provide your aggregator details and expected monthly volumes to get started.

3. Go live

Once credentials are issued by your aggregator, access NDC content including seat maps, branded fares, and ancillaries in real time.

Contact NDC team Download NDC overview →
NDC Technical Support
Aggregator connectivity issues & technical queries: ndc-support@rwandair.com  ·  SLA: 48 hours
Escalation matrix

Contact the right team

Go directly to the team that handles your query. SLAs run from submission on business days.

Distribution
Trade Support
Ticketing policy, booking queries, general agency support
SLA: 24 hours
Revenue Accounting
ADM & Compliance
ADM disputes, billing errors, compliance queries
SLA: 5 business days
eCommerce
NDC & Digital
NDC onboarding, aggregator connectivity, digital tools
SLA: 48 hours
Finance
BSP & Payments
Settlement issues, BSP queries, payment compliance
SLA: 72 hours
Agency registration

Apply for
portal access

Access is restricted to IATA, ARC or TIDS accredited agencies approved by the RwandAir Distribution team. Applications reviewed within 2 business days.

IATA, ARC or TIDS accreditation
Valid agency registration certificate
Appointed principal contact details
Active RwandAir ticketing authority
Registration request
Agency details
Principal contact (PoC)
Business Info
Supporting documents
Upload IATA accreditation certificate
PDF or image · max 5 MB
By submitting you confirm this agency holds valid accreditation and accepts RwandAir's agency terms.